Operations Manager – Aon Global Risk Consulting (AGRC)
Are you ready to lead and optimise operations in a dynamic risk consulting environment? Do you have a passion for operational excellence and compliance? This is a hybrid role with the flexibility to work both virtually and from our London office!
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
As an Operations Manager at AGRC, your day will be dynamic and engaging, involving a combination of operational oversight, risk and compliance management, and continuous improvement initiatives. You will:
Operational Oversight:
- Manage day-to-day operational activities to ensure efficiency, productivity, and adherence to company policies and procedures.
- Develop and maintain trusting relationships with business colleagues and leaders through reliable and timely delivery, attendance to the London office a minimum average of 2.5 days a week, attending team meetings, etc.
- In conjunction with Finance and Revenue Operations, oversee working capital and order-to-cash processes to ensure financial targets are met.
- Report to Commercial Risk and Operations forums to provide insights and updates on operational performance.
- Champion productivity tools such as Templafy and SharePoint to enhance team efficiency and collaboration.
- Provide cover to other Operations colleagues within the team as needed.
Risk & Compliance:
- Collaborate closely with Risk & Compliance, Governance and Financial Crime teams, ABS and the business to monitor and maintain compliance within Aon UK’s regulatory environment and governance procedures.
- Assist in the development and implementation of compliance policies, procedures, and training to colleagues.
- Liaise with the business and Aon Shared Services to ensure business continuity and operational resilience plans are up to date.
- Act as the data privacy champion within the business, ensuring compliance with relevant regulations and standards.
Continuous Improvement and Change:
- Identify areas for process improvement and implement best practices to enhance operational effectiveness and enhance the client and colleague experience.
- Liaise with Change Operations around programmes of work, ensuring projects are delivered within risk appetite and in alignment with business objectives.
Data Analysis and Reporting:
- Analyse operational data to identify trends and areas for improvement.
- Prepare and present reports to senior management and stakeholders.
How this opportunity is different
This role offers a unique opportunity to be at the heart of our consulting organisation, working closely with various teams to pursue operational excellence and help drive business growth. You will collaborate with operations and business leaders, finance, and Risk & Compliance teams, and be supported by a network of experienced operations professionals. The hybrid working model provides flexibility, allowing you to balance virtual work with in-office collaboration.
Skills and experience that will lead to success
- Proven experience as an Operations Manager or in a similar role, preferably within consulting or financial services.
- Strong interpersonal and communication skills, both written and oral, with the ability to build relationships and trust.
- Results-driven, compliance-focused, and passionate about operational excellence, with strong organisational and prioritisation skills.
- Well-developed influencing skills to effectively persuade and motivate stakeholders at all levels.
- Excellent analytical, information gathering, and problem-solving skills, with an understanding of FCA regulations and change management principles.
How we support our colleagues
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com
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