EXTERNAL APPLICANTS ONLY*
CDE Lightband, the municipal electric and broadband power provider for the City of Clarksville, offers electric, television, internet, and phone service to customers within the city limits. CDE Lightband serves over 80,000 metered homes and businesses with electric service and over 30,000 customers with broadband services over our Fiber to the Premise Network.
We are looking for an ideal candidate to join the Operations Dispatch team on a part-time basis. This position will work a rotating schedule, covering after business hours to provide 24/7 customer and electric crew support, working approximately 25-30 hours per week. These rotations will include all evenings, all weekends, and all holidays.
Incumbents answer incoming phone calls providing customer support and account information, reconnect electric service or establish new electric service for customers either by remote electronic access or dispatch to appropriate personnel, initiate, document, assign various work requests to appropriate work crews and meter service personnel, complete and route documentation of work requests, and provide communications between work crews and the dispatch center. Responsibilities may include assigning jobs to work crews; communicating with customers regarding routine job requests, service restoration, and emergency reports; routing documentation to appropriate departments; and recording and organizing customer information regarding service interruption and outages.
Operations Dispatcher
Team/Division: Operations Support / Electric Reports To: Operations Support Supervisor
Job Status: Part-Time Work Schedule: Rotating - Covering
Mon.-Fri. 4p-7a, Sat.-Sun. 12a-12p, Rotating 6-8 hr shifts
Pay Status: Hourly FLSA Status: Non-Exempt
Pay Grade: 7 Created/Updated: September 2017
Essential Duties and Responsibilities
Receives and routes service calls; coordinates, prioritizes, and assigns service orders; communicates information between work crews and the dispatch center; determines emergency priorities and dispatches units as necessary.
Monitor and Administer Surveillance Systems; Responding to all alarms and notices as trained while utilizing the tools provided for constant system security and reliability.
Monitors SCADA system; monitors and administers outage management systems
Dispatches appropriate units to specific calls utilizing a radio console; tracks calls and notif
