Purpose:
Responsible for working with patients by telephone in a fast-paced Communication Center environment by performing a variety of clerical and administrative tasks.
Responsibilities:
Notifies patients of appointment and informs them of necessary information including insurance cards and co-pays for their scheduled appointment.
Answers patient telephone inquiries for the SHMG Physician Finder Service and assists patients in locating a care provider to meet the patients needs.
Assists with contacting and rescheduling patients when providers schedules change.
Schedules patients in a computerized practice management system and maintains appointment schedule by following office scheduling policies
Directs phone calls to proper destination or takes messages as needed.
Create, maintain, and enter information into databases.
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
High school diploma or equivalent required.
Two years experience working in a physicians office or medical field required.
Associates degree required in lieu of experience.
Experience in a telephone communication center preferred. Licensure, Certifications, and Clearances:
Act 31 Child Abuse Reporting
Act 33
Act 34
Act 73 FBI Clearance
UPMC is an Equal Opportunity Employer/Disability/Veteran
