Patient Experience Specialist
Position: Patient Experience Specialist
Department:
Reports to: Department Supervisor
Created: April 16, 2025
Job Summary
We are seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position is responsible for providing administrative support, managing patient flow, and ensuring a smooth and welcoming front desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting.
Essential Duties and Responsibilities
-Greet and check in patients in a professional and courteous manner
-Answer multi-line phones and direct calls appropriately
-Schedule and confirm appointments using electronic medical records (EMR)
-Verify insurance information and collect co-pays or balances
-Enter and update patient information accurately into the system
-Maintain a clean and welcoming front desk and waiting area
-Assist with filing, faxing, scanning, and other clerical tasks as needed
-Ensure patient confidentiality and comply with HIPAA regulations
Qualifications
-Must be able to @type 30 wpm -Ability to read, write and understand verbal and written instructions. -Basic computer skills
Minimum Requirements
-Must be able to @type 30 wpm -Ability to read, write and understand verbal and written instructions. -Basic computer skills
Working Conditions
-Primarily seated in a front desk/reception area
-May involve occasional lifting of files or office supplies (up to 15 lbs)
-Frequent interaction with patients, staff, and providers
