We are so glad you are interested in joining Sutter Health!
Organization:
EMC - Eden Medical Center
Position Overview:
Provides a variety of support services for the efficient operation of the department. Position is responsible for correctly assigning charges for emergency and trauma services. Position reviews ED Chart documentation, abstracting pertinent information accurately, and correctly enters information into Optum Lynx program. Position also researches and makes necessary changes/corrections to patients' accounts.
Job Description :
JOB ACCOUNTABILITIES
Customer Care
a. Maintains good relations with patients, medical staff and other departments as well as other hospital that use services. Communicates clearly and tactfully with patients. Maintains harmonious relationship with unit and coworkers, providing support and assistance to coworkers to ensure quality care.
b. Consistently interprets and transcribes physician orders correctly. Processes manual and computer test orders for lab areas. Organizes work to complete job tasks in a timely manner.
c. Consults with medical staff and other health care providers on matters relating to laboratory services. May be assigned Lead Administrative Assistant III, in absence of Administrative Assistant Supervisor.
Communication
a. Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards. Receives, handles and transfers phone calls and messages within the department promptly and courteously.
b. Maintains an adequate filing system so that information can be retrieved and assists in preparing reports. Performs light typing; operates a CRT and other related office equipment in fulfilling work assignments. Assists with care and maintenance of department equipment and supplies. Maintains orderliness and cleanliness of work areas.
c. Assists in training/orientation of new hires. Communicates technical information in a manner appropriate for the intended audience. Serves as a resource to other employees.
Customer Satisfaction and Teamwork
a. Consistently demonstrates the ability to recognize, establish and deal with priorities first. Communicates clearly and tactfully with patients. Demonstrates ability to tactfully handle difficult situations, remains calm even when a patient, MD, coworker or other EMC employee is upset. Identifies when help is required in providing patient care and seeks it appropriately, recognizing own limitations.
b. Greets callers, ascertains name and firm represented and notifies appropriate employee of visitor arrival.
c. Responds promptly to changes in workload, adjusting assignments as necessary to achieve optimal productivity and efficiency.
EDUCATION
Equivalent experience will be accepted in lieu of the required degree or diploma.
HS Diploma or equivalent education/experience
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN:
Minimum 1 year healthcare environment experience
SKILLS AND KNOWLEDGE
Skills: Administrative:
Ability to work in a dynamic, fast paced, challenging environment
Excellent communication skills, written and verbal
Input data into computer programs
Proficiency with PC and computer terminal
Skills: Machine:
CRT (Mainframe)
Computer
Fax, fax modem
Photocopier
Typewriter
Skills: Other:
EKG skills: Shift 3 (NOCs)
May assist with PPD injections when approved (S-Th NOCs)
May assist with venipuncture phlebotomy when approved (S-Th NOCs)
Typing: 30 wpm/Days; 30wpm/PMs; 30 wpm/NOCs
Job Shift:
Days
Schedule:
Full Time
Shift Hours:
8
Days of the Week:
Variable
Weekend Requirements:
Every other Weekend
Benefits:
Yes
Unions:
Yes
Position Status:
Non-Exempt
Weekly Hours:
40
Employee Status:
Regular
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $29.24 to $37.03 / hour
The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. ?
