We are currently seeking qualified candidates for a full time Help Desk Technician positionin the Beaumontarea.

Job Description:

Harbor Healthcare is looking for a Help Desk Technician to join a small team that is responsible for providing technical assistance with computer systems, hardware and software. The help desk team is the first point of contact for end user problems. To be a successful member of the help desk team members need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.

Primary Tasks:

Responds to service requests either on the phone, via email, in person or through remote access.

Offers technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of hardware and software

Actively seeks timely resolution to end user problems, interfaces with third party support when necessary

Creates and Administers Active Director User account and permissions, as well as exchange mailboxes

Performs employee moves, transfers and new hire deployments

Documents problems as well a corrective procedure gathers end user feedback to improve processes and procedures

Analyzes common complaints and creates, maintains and updates company knowledge base articles to help users solve problems independently.

Supports Windows 7 - 10 desktop and laptops (physical and virtual)

Supports mobile devices iPhones and iPads, performs hardware repairs when necessary

Secondary Tasks:

Assists with administration of network servers, switches, routers and firewalls

Assists with support of IP PBX's

Assists with nightly backups

Qualifications / Required Skills:

Strong troubleshooting and logical problem-solving skills

Ability to resolve basic to intermediate hardware, software and connectivity problems

Ability to work Independently

Experience with data and voice cabling

Experience with network printers, copiers, scanners

Experience with Apple iOS

Familiarity with UEM specifically AirWatch/Workspace

Familiarity with Active Directory, DNS, Exchange 2007-2010, Office 365, Office 2007-2013 Server 2008r2 - 2012

Familiarity with VPN, LAN and WAN troubleshooting

Familiarity with VDI environment specifically VMWare Horizon View 5.5 - 7 experience with thin clients

Familiarity with Cisco Meraki Firewalls, Switches, Access points

Knowledge of VMWare vSphere 5.5 - 7

Knowledge of Cisco and Fortinet phone systems

Effective written and verbal communication

Ability to travel- must havereliable transportation

Clean background and drug screen

Benefits:

Semi-monthlypay periods - Direct Deposit

Healthcare Benefits Include: Medical, Dental, Vision, and401(K)

PTO (Personal Time Off)

Holiday Pay

Please apply directly through this website, complete the onlineapplication, and attach resume.

Harbor Healthcare System

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