We are currently seeking qualified candidates for a full time Help Desk Technician positionin the Beaumontarea.
Job Description:
Harbor Healthcare is looking for a Help Desk Technician to join a small team that is responsible for providing technical assistance with computer systems, hardware and software. The help desk team is the first point of contact for end user problems. To be a successful member of the help desk team members need excellent problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment.
Primary Tasks:
Responds to service requests either on the phone, via email, in person or through remote access.
Offers technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of hardware and software
Actively seeks timely resolution to end user problems, interfaces with third party support when necessary
Creates and Administers Active Director User account and permissions, as well as exchange mailboxes
Performs employee moves, transfers and new hire deployments
Documents problems as well a corrective procedure gathers end user feedback to improve processes and procedures
Analyzes common complaints and creates, maintains and updates company knowledge base articles to help users solve problems independently.
Supports Windows 7 - 10 desktop and laptops (physical and virtual)
Supports mobile devices iPhones and iPads, performs hardware repairs when necessary
Secondary Tasks:
Assists with administration of network servers, switches, routers and firewalls
Assists with support of IP PBX's
Assists with nightly backups
Qualifications / Required Skills:
Strong troubleshooting and logical problem-solving skills
Ability to resolve basic to intermediate hardware, software and connectivity problems
Ability to work Independently
Experience with data and voice cabling
Experience with network printers, copiers, scanners
Experience with Apple iOS
Familiarity with UEM specifically AirWatch/Workspace
Familiarity with Active Directory, DNS, Exchange 2007-2010, Office 365, Office 2007-2013 Server 2008r2 - 2012
Familiarity with VPN, LAN and WAN troubleshooting
Familiarity with VDI environment specifically VMWare Horizon View 5.5 - 7 experience with thin clients
Familiarity with Cisco Meraki Firewalls, Switches, Access points
Knowledge of VMWare vSphere 5.5 - 7
Knowledge of Cisco and Fortinet phone systems
Effective written and verbal communication
Ability to travel- must havereliable transportation
Clean background and drug screen
Benefits:
Semi-monthlypay periods - Direct Deposit
Healthcare Benefits Include: Medical, Dental, Vision, and401(K)
PTO (Personal Time Off)
Holiday Pay
Please apply directly through this website, complete the onlineapplication, and attach resume.
