POSITION: Telecom Dispatch Representative
DUTIES:
Receives, interprets, classifies, prioritizes and responds to
calls of a routine and emergency nature, expeditiously and accurately.
Assigns calls to cable & telecom investigators for necessary action.
Visually monitors status display while simultaneously fielding inbound
calls.
Ensures correct status of pending and dispatched calls, location of
field investigators, and makes changes as appropriate.
Enters relevant information and retrieves information on multiple
computerized systems, including a computer-aided dispatch system.
Accept inbound/outbound calls regarding new damage to power/gas/electricity,
insurance/citizen inquiries, and investigator updates.
Completes claim entry to a database consisting of damage and location
information provided by utility field techs.
Dispatch methods of communication include phone, email, and SMS.
Communication requirements may include routing personnel to specific
territories, handle weather condition changes, and advise of other hazards
that may require safety precaution.
Communicates effectively, professionally, clearly, and courteously
when receiving inbound calls and placing outbound calls.
Follows escalation process for dispatch issues to Field Manager.
Meet production expectations, handle time and other key performance
indicators as stated by employer and Client.
Performs related duties as required.
REQUIREMENTS:
Education requirement: Currently enrolled in high school, high
school diploma or equivalent.
OTHER REQUIREMENTS:
Ability to proficiently use Microsoft Office Applications such as;
Word, Excel, and Outlook.
Ability to use web-based database tools.
Must be able to read computer-generated scripts and can multi-task.
Must be organized with the ability to handle a high volume of utility
dispatch calls.
Must be reliable & punctual.
Be an Active contributor in a positive team environment.
Willingness to adapt to Auxillium's highly positive culture as a
supportive Team Member.
WAGE: $14.90 per hour
SHIFTS: Full-Time, This position operates 24/7 Holidays included. A
variety of shifts available, to be discussed at interview.
JOB SITE: La Junta, CO
BENEFITS: Auxillium offers a competitive benefits package for full-time
regular employees which includes a competitive pay rate, paid time off
program, 401K, medical, dental, and vision plans.
APPLICATION INSTRUCTIONS: If you meet the minimum requirements for this
position, please click on How to Apply' to view application
information. You must be registered with Connecting Colorado to view the
application information (registration is available at no cost).
