POSITION: Utility Dispatch Representative
DUTIES:
Accept inbound/outbound calls regarding new damage to
power/gas/electricity, insurance/citizen inquiries, and investigator updates.
Completes claim entry to a database consisting of damage and location
information provided by utility field techs.
Dispatch methods of communication include phone, email, and SMS.
Communication may include routing personnel to specific territories, handle
weather condition changes, and advise of other hazards that may require
safety precaution.
Monitors field personnel in transit.
Communicates effectively, professionally, clearly and courteously when
receiving inbound calls and placing outbound calls.
Follows escalation process for dispatch issues to Field Manager.
Meet production expectations, handle time and other key performance
indicators as stated by employer and Client.
REQUIREMENTS:
Education requirement: Currently enrolled in high school, high school
diploma or equivalent.
PREFERRED SKILLS:
Ability to proficiently use Microsoft Office Applications such as;
Word, Excel, and Outlook.
Ability to use web-based database tools.
Superior communication and people skills.
Good decision making and problem-solving skills.
Quickly learns new processes.
Clear, articulate speaking voice.
Must be able to read computer-generated scripts and can multi-task.
Must be organized with the ability to handle a high volume of utility
dispatch calls.
Must be reliable & punctual.
Be an Active contributor in a positive team environment.
Willingness to adapt to Auxillium's highly positive culture as a
supportive Team Member.
WAGE: Base Rate: $15.25 per hour + $1.00 shift differential
SHIFTS: Full-Time: This position operates 24/7 Holidays included. A
variety of shifts available, to be discussed at interview. Attendance,
understanding and agreement will be required at the time of the interview.
JOB SITE: La Junta, Colorado
BENEFITS: Auxillium offers a competitive benefits package for full-time
regular employees which includes a competitive pay rate, paid time off
program, 401K, medical, dental, and vision plans.
APPLICATION INSTRUCTIONS: If you meet the minimum requirements for this
position, please click on How to Apply' to view application
information. You must be registered with Connecting Colorado to view the
application information (registration is available at no cost).
