Position Title: Administrative Assistant
Requisition ID: Requisition ID: 2332
Location: Grand Rapids, MI, US
Job Description:
Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect.
We are an Equal Employment Opportunity Employer.
What We Offer:
Competitive compensation and benefits package, including bonus!
401K Retirement with company match
Medical, Dental, and Vision Insurance
Life Insurance
Short Term and Long-Term Disability
and more!
5 different lines of business and 2 subsidiaries that provide company stability through diversification.
Balanced home/work life, rare evenings or Saturdays, and no Sunday hours.
Professional development opportunities to support your growth.
A collaborative and inclusive work environment that values your contributions.
The fun challenge of working in a fast-paced, multi-location, diverse business function environment with minimal travel.
Position Summary:
We're looking for a detail-oriented and proactive Administrative Assistant to support our sales team with quoting, order processing, reporting, and customer communications. If you thrive in a fast-paced environment and enjoy being the go-to support person, this is your chance to grow with a company that's been a trusted industry leader.
Key Responsibilities:
Provide administrative support to the Plumbing Sales Team, ensuring smooth day-to-day operations.
Prepare quotes, generate work orders, and handle customer returns and credits.
Track customer-specific pricing, rebates, and purchase history for strategic follow-up
Maintain accurate documentation and digital filing systems.
Coordinate with internal teams and vendors to follow up on order lead times, pricing issues, and freight concerns.
Run reports and summarize data for accounts with declining sales, new business leads, and targeted growth opportunities.
Schedule and support meetings, including notetaking, agenda preparation, and material distribution.
Create and update sales presentations and internal documents.
Assist in onboarding and tracking of new customers, including data entry and communication follow-up.
Monitor backorders, product availability, and shipment progress to ensure timely delivery
Assist with invoice corrections, customer account maintenance, and follow-through on special pricing agreements.
Communicate with internal and external stakeholders via phone and email to support sales initiatives and resolve issues.
Coordinate promotional efforts and prepare materials for events, meetings, and customer outreach.
Support internal cross-functional teams (sales, operations, marketing, credit, and HR) wit
