JOB REQUIREMENTS: WPS, a subsidiary of WEC Energy Group, is seeking
Customer Service Representatives in our Green Bay, WI location. Pay &
Benefits: Starting pay is \$21.96 and offers regular increases per the
bargaining agreement. Benefits include: Medical/Dental/Vision Plan 401K
Plan Paid Time Off Paid Holidays Job Summary Do you enjoy guiding
customers and taking control of various situations in order to resolve
issues efficiently while giving customers what they need? If so, a
career at Wisconsin Public Service in the Green Bay Customer Care Center
may be a fit for you! We focus on first contact resolution to ensure
customer satisfaction, as our #1 goal. This position has a direct impact
on the energy that people in our communities use every day. As a
Customer Service Representative, you will be responsible and empowered
to take on questions and concerns from our customers. The Customer Care
Center operates 24/7 to ensure customers have energy related solutions.
Various shifts are available and candidates must be flexible and
available to work any shift that is assigned to them. Please join us and
apply today! Tentative Start Date: July 14, 2025 Job Responsibilities
Handle residential inquiries relating to billing, payment, mobile app,
website and customer moves Receive Operations @type calls (gas and
electric emergency, outage and gas emergency/inquires) Receive general
and miscellaneous inquiries Use CIS to maintain current and accurate
customer information which will be accessed by other departments May
also perform other miscellaneous duties and special projects as assigned
Minimum Qualifications High School Diploma, HSED or GED 1+ years
Customer Service and/or Customer Relations (billing, credit, payment)
Must be able to work and adapt to various hours/shifts and a changing
schedule Availability for 24 hour call out for storm trouble call
handling is also required Preferred Qualifications Previous care center
experience Previous office/clerical experience Previous experience
working in a union environment Strong communication skills with the
ability to be empathetic with customers Able to confidently multitask
with different systems while on the phone with customers Proficient with
Microsoft Office products Ability to use good judgement in making
decisions Testing Requirements Selection System for Customer Service
(SACS): This test is a multitasking simulation that places the candidate
in a realistic environment and directly measures the candidate\'s
ability to switch among... For full info follow application link. \"WEC
Energy Group and its subsidiaries are Equal Opportunity / Affirmative
Action employers. All qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, protected
veteran status and any other protected class. EEO/AA policies and
statements\" *** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/095357338A434A66
