Reference #: 25107
Are you interested in being part of an innovative team that supports Westinghouse's mission to provide clean energy solutions? At Westinghouse, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace.
The Commercial Enablement Specialist will act as operations resource to support commercial, market, and customer programs for the Global Markets Commercial Center of Excellence (CCOE).
Your Day to Day:
Collaborate with cross-functional teams to ensure seamless integration of customer feedback data into Westinghouse AI from different platforms, enhancing the accuracy and comprehensiveness of reports.
Integrate Voice of Customer (VoC) data and insights into a unified tool to enhance customer understanding and decision-making. Design new customer feedback reports
Develop and support execution Voice of Customer (VoC) Net Promoter Score (NPS) surveys, ensuring effective data collection and analysis. Integrate external platform data to enhance insights and drive strategic improvements.
Collaborate with the Westinghouse commercial team to ensure timely follow-up on Voice of Customer (VoC) surveys, facilitating effective communication and driving actionable insights to improve customer satisfaction.
Support Commercial Center of Excellence (CCOE) on creation of weekly and monthly reporting on commercial team performance
Support implementation lead for the Market Intelligence Platform (MIP). Assist developing work instructions, business plan reporting, and cross platform integration.
Assist in managing subscription renewals, coordinating with the global shared services team for user management, and supporting cost center allocations with corporate finance. Support tracking the CCOE budget.
Leverage AI to analyze customer feedback data, identifying trends and actionable insights to improve customer satisfaction and drive strategic initiatives.
Who You Are:
Bachelors in Business, Marketing, Accounting, Finance or equivalent work experience in lieu of the degree
Preferred Experience:
Releveant work experience, up to 3 years
Understanding of Artificial Intelligence and Machine Learning with experience deploying AI solutions within cloud environments
Familiarity with market intelligence platforms
Familiar in analyzing data, including VoC and NPS surveys, to identify trends and actionable insights
Why Westinghouse?
Westinghouse offers competitive benefits to all our employees around the globe to keep them healthy and enhance their well-being. In the U.S. the following are representative of what we offer:
Competitive Salary
Comprehensive Health, Wellness and Income Protection Benefits
Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members
401(k) Savings Plan with Company Match
Paid Vacations and Holidays
Opportunities for Flexible Work Arrangements
Educational Reimbursement Program
Employee Referral Program
Westinghouse Electric Company is the global nuclear energy industry's first choice for safe, clean, and efficient energy solutions. We enable our delivery of this vision by living our value system:
Safety and Quality
Integrity and Trust
Customer Focus and Innovation
Speed and Passion to Win
Teamwork and Accountability
While our Global Headquarters are located in Cranberry Township, PA, we have over 9,000 employees working at locations in 19 different countries. You can learn more by visiting http://www.westinghousenuclear.com.
Westinghouse is an Equal Opportunity Employer including Veterans and Individuals with Disabilities
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Westinghouse is an Equal Opportunity Employer -- Minority / Female / Disability / Vet
As an equal opportunity employer, Westinghouse Electric Company, LLC is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnams Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact Westinghouse for assistance.
