Key Responsibilities
Product Strategy and Roadmap
- Develop and execute a strategic product roadmap that aligns with business objectives and enhances personalized discovery and customer journeys.
- Lead the development of innovative solutions that inspire customers to discover new products and personalized recommendations.
- Utilize data-driven insights and AI/ML technologies to enhance product discovery algorithms and recommendation engines.
- Enhance personalized customer journeys across all digital platforms and physical touchpoints, ensuring seamless integration and consistency.
- Optimize customer segmentation strategies and personalization techniques to maximize engagement and satisfaction.
- Drive product innovation through continuous research, analysis of market trends, and customer insights.
Cross-functional Leadership
- Collaborate closely with Engineering, Experience Design, Ecommerce, Marketing and various business teams to define product requirements, prioritize features, and ensure timely delivery.
- Champion a customer-centric approach in product development, advocating for the best possible user experience.
Performance Monitoring and Optimization
- Define key metrics and analytics to measure product performance and effectiveness of personalized journeys.
- Continuously monitor user feedback and market dynamics to iterate and improve product features and capabilities.
Team Development and Management
- Build and lead a high-performing global product management team, fostering a culture of innovation, collaboration, and accountability.
- Provide mentorship and professional development opportunities to team members, empowering them to excel and grow in their roles.
Stakeholder Management
- Communicate product strategy, initiatives, and progress to senior leadership and stakeholders, fostering transparency and alignment
Requirements
- 15+ years of Product Management experience with a bachelor’s degree, OR experience working with Development, User Experience, Strategy, or related. Including:
- 6+ years of experience leading teams and managing managers
- 5+ years of ecommerce browsing & shopping experience in strategy creation, customer-focused solutioning, cross-functional leadership, or related
- 5+ years of experience with large retailers leading commerce capabilities and experience
- Demonstrated experience in leading teams to deliver innovative products that enhance personalized customer experiences and drive business results.
- Excellent communication skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders
- Strong analytical skills with the ability to leverage data and insights to make informed decisions and optimize product performance.
Preferred
- Good understanding of Machine Learning and real-life applications and implementations
- Experience in the eCommerce “top of funnel” capabilities
- Experience working in an omni-channel retail environment
About Best Buy
Best Buy™ India is a vibrant hub of tech talent, where we're driving innovation and accelerated business outcomes for Best Buy, our customers, employees and partners every day. Our inclusive culture empowers you to learn, grow, collaborate, and make a real impact.
Best Buy is North America's No. 1 tech specialty retailer, with approximately $42 billion in annual revenue and 85,000 employees worldwide. Our purpose is to enrich lives through technology, and we do that by helping personalize and humanize technology for millions of customers in our stores, online and in their homes. We're solving real human needs and helping serve our customers, employees, and partners in new ways every day.
- This position is based in Bengaluru.
- Best Buy™ India operates under a hybrid work model (in office / remote) with an expectation for employees to be in the office three days a week – Generally, Tuesday, Wednesday, and Thursday.
- As a global organization, maintaining collaboration across the globe is a key proposition. Within the framework of established guidelines, employees may be required to engage in extended hours during critical periods.
All employees at Best Buy™ India work for BBY Services India LLP, which is owned by subsidiaries of Best Buy Co. Inc.
