We have an exciting role to head & manage the OPRG teams within OGS India. OGS India is the largest GCC for Omnicom’s Practice Areas and agencies. Omnicom PR Group (OPRG) is the global public relations division of Omnicom Group Inc.. Omnicom PR Group (OPRG) brings together more than 5,000 of the best minds in the communications industry to deliver meaningful, measurable results for clients. From well-known global agencies to highly regarded specialist brands in public affairs, language strategy, global health strategy consulting and change management, OPRG delivers for clients through a relentless focus on talent, continuous pursuit of innovation and a culture steeped in collaboration. This role would be overall responsible for our GCC partnership growth, strategic solutioning, innovation, revenue & profitability and practice management. This role would oversee a team of Client Success Managers, Talent Partners, Portfolio Managers to ensure seamless delivery.
Locations- Bangalore, Gurgaon, Mumbai
(Candidates from Public Relations & Communication Services domain will be highly preferred)
About Omnicom Global Solutions
Omnicom Global Solutions is an integral part of Omnicom Group, a leading global marketing and corporate communications company. Omnicom’s branded networks and numerous specialty firms provide advertising, strategic media planning and buying, digital and interactive marketing, direct and promotional marketing, public relations, and other specialty communications services to over 5,000 clients in more than 70 countries.
Omnicom Global Solutions India plays a key role for our group companies and global agencies by providing stellar products and services in the areas of Creative Services, Technology, Marketing Science, Media Services, Market Research and Business Support Services
We currently have 4200+ awesome colleagues (in Omnicom Global Solutions India) who are committed to solving our clients’ pressing business issues. We are growing rapidly and looking for talented professionals like you to be part of this journey.
Let us build this, together!
This is an exciting role and would entail:
- Agency Service Enablement: Develop and maintain long-term relationships with Delivery Director and Agency OGS enablement leads to understand unique business objectives, challenges, and requirements to provide tailored solutions that drives business success.
- Strategic Planning and Solutioning: Collaborate with Delivery Director and Agencies to develop strategic plans and execution support to ensure strong partnership and business profitable outcomes. Utilize public relations expertise to provide valuable insights and recommendations, ensuring maximum impact and ROI.
- Agency Onboarding and Engagement: Oversee the OGS talent resource within the Agency onboarding process, ensuring a smooth and positive start. Collaborate with Delivery Director to design and implement resource integration programs that enhance understanding and utilization of OGS services. Ensure ongoing engagement through regular check-ins and strategic reviews with Agency Enablement partners.
- Operational Management: Monitor OGS resource utilization and identify potential gaps or bottlenecks for service delivery with Delivery Director and Agency enablement leads. Analyze utilization variances, address conflicts and ensure equitable resource distribution to maximize productivity and profitability.
- Project Management: Oversee the successful execution of agency projects, ensuring on time delivery, adherence to quality standards, and effective communication between internal teams and clients/agencies. Proactively address any issues or roadblocks that may arise during project lifecycles by closely working with the creative delivery teams. Drive utilization and value realization of deployed resources for agencies.
- Strategic Resourcing Growth: Partner with Delivery Director and Agency leaders to expand OGS resourcing that align with evolving business needs.
- Agency and Resource Advocacy: Act as a strong advocate for Agencies and OGS talent, ensuring resource’s voice is heard and business needs are met. Collaborate with cross-functional teams to ensure seamless service delivery.
- Performance Monitoring and Reporting: Determine, track, and analyze health scores, and key KPIs like utilization for each Agency and the entire network to evaluate success, identify areas for improvement and develop action plans to address any areas of concern. Provide regular reports/dashboards to Executive leaders, highlighting achievements, insights, and recommendations for future initiatives.
- Talent Management & Branding: Ensure alignment with the agency on all talent matters such as motivation, retention, acquisition and overall growth of the OGS India team. Collaborate with Agencies to build the OGS India brand and enhance visibility on various platforms and forums.
- Industry Awareness: Stay up to date with industry trends, best practices, and emerging technologies, particularly in the AI space. Share relevant insights and knowledge with clients, positioning yourself as a trusted advisor and industry expert.
This may be the right role for you if you have:
- Bachelor/Master’s degree in marketing, Public Relations, Communications, Business, or a related field
- 18+ years of experience in client success, account management, or a related field within the Public Relations, Advertising, Media or Marcom services industry, preferably in an Agency setting.
- Strong understanding of Public Relations, Marketing and Advertising principles, particularly concerning outcome based PR campaigns and brand management.
- Excellent communication and interpersonal skills, with the ability to build rapport, negotiate, and influence effectively at all levels.
- Exceptional project management abilities, with a focus on multitasking, prioritization, and problem-solving.
- Strategic mindset and the ability to think creatively to provide innovative solutions to clients.
- Results-oriented mindset, with a track record of achieving and exceeding targets.
- Proficiency in using client relationship management (CRM) software and other relevant tools.
