For over 40 years, TRUE remains a global leader in premium fitness machines - offering unparalleled service, innovative technology, and providing peace of mind to our customers' every step.
As a Product Support Specialist at TRUE, you will partner with users via email and phone to provide timely solutions to operational challenges. If you are a self-starter with excellent communication skills and a knack for connecting with others, TRUE is for you!
Responsibilities
:
Answer incoming calls and ask customers targeted questions to work to resolve the problem quickly
Diagnose and troubleshoot advanced technical issues varying in complexity and determine the appropriate course of action
Triage customer reported incidents for severity, urgency, and content to ensure consistency and quality in case content
Perform research to determine if the issue is a known issue or defect
Deliver timely solutions to customers while maintaining customer satisfaction
Document precise troubleshooting and customer interaction details
Work individually and with a team to solve technical problems while communicating trending issues
Requirements
:
1-2 years customer service experience required - Call center preferred
Familiarity with mechanical, electrical, and software applications
Proficient with MS Office (Word, Excel, PowerPoint, and Outlook
Ability to w
ork independently, adapt quickly to change, and work within goal-oriented environment
Ability to re-prioritize a task and adapt to change throughout the workday
This position is
onsiteat our Corporate Headquarters in O'Fallon, MO.
True Fitness is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.
https://truefitness.aaimtrack.com/jobs/1210613-28000.html
