Dealership Service Advisor

Key Motors of South Burlington, LLC • South Burlington, VT • 3d ago

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1257688

Are you a motivated professional who wants a career path where you can grow and advance in the automotive industry? Then Key Auto is the place for you. We have service advisor positions offering a commission based compensation, depending on experience, with a career path to grow.\

Find the place in our organization that you\'d like to make a difference in, and grow with us. We always look to promote from within our ranks, and a number of our current managers began their careers with the Key Auto Group in entry-level positions.

Responsibilities

Oversee service orders and flow of drive lane

Ensure that customers receive prompt, courteous, and effective service

Take ownership of the customer\'s experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

Ensure the daily inventory of technicians\' time is consistently sold to service customers

Distribute work between technicians efficiently

Answer technical questions about vehicle problems, warranties, services, and repairs

Maintain Customer Happiness scores at or above company standards

Assist in diagnosing vehicle problems; order parts and tools as necessary

Oversee administration of warranty claims as well as training and supervising of the service department

Set schedules and assigns tasks to service department employees

Reinforces company policies and adheres to company standards

Encourages compliance with applicable laws and regulations

Maintain a good working relationship with factory(s) and foster positive employee relations

Collaborate with upper management to make service department hiring and discipline decisions