Job Title: Sales Development Representative (SDR)
Location: Remote (U.S. Based – Eastern Time) or New York City.
Job Type: Full-Time
Compensation: Base: $65,000–$75,000 + Commission (OTE: $90,000–$120,000)
About Complete Wellness
Complete Wellness is a leading integrative medical practice with multiple locations in New York City. We help patients reclaim their health and live pain-free through a unique combination of chiropractic care, physical therapy, acupuncture, medical pain management, and massage therapy — all delivered under one roof. We are committed to delivering excellent outcomes, personalized care, and a seamless patient experience.
Position Summary
We are seeking a motivated and high-performing Sales Development Representative (SDR) to drive revenue by converting warm leads into scheduled new patient evaluations. This role is vital to our growth strategy and directly supports our mission of delivering high-impact, high-value care to patients seeking real solutions to chronic pain and functional limitations.
As an SDR, you will be the first point of contact for prospective patients. Your goal is to guide them confidently toward booking their initial evaluation, while addressing questions, providing clarity, and overcoming objections with empathy and skill.
Key Responsibilities
- Promptly follow up with inbound leads via phone, text, and email (within 1 minute whenever possible)
- Build rapport quickly and guide potential patients through the decision-making process
- Convert warm leads into scheduled and paid evaluations
- Address and overcome common objections around cost, value, time, and uncertainty
- Accurately present our service offerings and clearly articulate the benefits of our care model
- Coordinate with clinical and front desk teams to ensure seamless handoffs and a positive patient experience
- Maintain detailed and organized records of all interactions using our CRM system
- Meet and exceed weekly and monthly KPIs including:
- Contact rate
- Conversion to scheduled visits
- Show rate
- Collaborate with leadership to continuously refine scripts, objection handling, and overall sales process
Required Qualifications
- 3+ years of B2C sales experience (phone-based sales)
- Excellent verbal and written communication skills
- Confident handling objections and navigating conversations around pricing and care decisions
- Self-motivated with a strong sense of ownership and accountability
- Comfortable with performance-based compensation and KPI tracking
- Familiarity with CRM systems (we use High Level)
- Tech-savvy; able to quickly learn and operate multiple platforms (CRM, VoIP, SMS, scheduling software, etc.)
- Comfortable in a fast-paced environment.
- A glass-half-full kind of person.
- Passion for your health and wellness and that of others.
Preferred Qualifications
- Experience in healthcare, wellness, coaching, or other high-ticket service environments
- Knowledge or experience with the services we provide
Benefits
- Base Salary: $65,000-75,000/year depending on experience
- On-Target Earnings (OTE): $90,000-$120,000
- Complimentary access to all Complete Wellness providers and services
- 401(k)
- Health insurance
- Paid time off
