Job Title: Customer Support Intern
📍 Location: Bengaluru (On-site)
🏢 Company: Unacademy
🕒 Type: Internship (Full-time, 6 days a week)
🕰️ Office Timings: 11:00 AM to 8:00 PM
💰 Stipend: ₹15,000/month
🚀 Start Date: Immediate Joiners Only
About Unacademy:
Unacademy is India’s largest learning platform, transforming education through technology. We aim to deliver exceptional learner experiences, and our support team plays a key role in achieving that mission.
Role Overview:
We are seeking a Customer Support Intern who will assist learners with their queries, ensure satisfaction, and contribute to delivering a smooth and helpful support experience.
Key Responsibilities:
- Respond to learner queries via chat, email, or phone
- Troubleshoot issues and guide users toward solutions
- Escalate complex problems to the relevant teams
- Document support interactions and learner feedback
- Ensure a positive and professional support experience
Requirements:
- Strong verbal and written communication skills
- Problem-solving attitude and willingness to learn
- Basic understanding of customer service tools (a plus)
- Based in Bengaluru or willing to relocate immediately
- Available to work on-site, 6 days a week
- Immediate joiners only
⚠️ Please Apply Only If You:
- Can work from the Bengaluru office (on-site)
- Are comfortable with the stipend of ₹15,000/month
- Can work 6 days a week
- Can join immediately
- Can work during 11:00 AM to 8:00 PM
