Role: Account Manager (US-Based)
Contract: Full-time Employee (40 hours weekly / 160 hours monthly)
Business Hours: Monday to Friday from 9 AM to 5:30 PM EST
Rate: $60,000 - $80,000 USD annually (salary range is negotiable based on experience and location)
Availability to Start: Immediately
Benefits:
- Remote Role (75%)
- Travel to New Jersey Office (25%)
- Paid Time Off
- Health and Vision
Client's Profile
With a robust 17-year track record, this New Jersey-based medical supply company is a seasoned provider of medical facilities. Distinguished by an extensive network of over 600 manufacturer contracts, the company affords its customers access to various medical products. This expansive catalog showcases the company's commitment to variety and translates into significant cost savings, ranging from 20% to 50%, across an impressive selection of over 500,000 medical supplies.
What You'll Do
Are you ready to make a significant impact as an Account Manager? In this role, you'll be at the forefront of client relationships, fostering strong partnerships that drive both client satisfaction and company growth. As the main point of contact for assigned accounts, you'll delve into their needs, address their concerns with precision, and craft bespoke solutions that exceed expectations. Your role will involve managing a diverse portfolio of client accounts, where you'll uncover opportunities for upselling and cross-selling, ensuring clients maximize the value of the company's offerings.
Collaboration will be key as you work closely with the VP of Business Development, dynamic sales, marketing, and customer support teams to deliver unparalleled service and innovation. If you thrive on building bridges, driving business success, and delivering exceptional value, join this company in shaping the future of client management excellence. Your areas of responsibility (AOR) will include but are not limited to:
- Client Relationship Management
- Develop and maintain strong, long-lasting relationships with clients, ensuring a deep understanding of their needs, goals, and challenges. Establish trust and rapport to become a reliable advisor.
- Cultivate relationships with various stakeholders within the client's organization, including both corporate-level contacts and day-to-day operational contacts, to ensure comprehensive support and engagement.
- Oversee the health and status of assigned accounts, ensuring client satisfaction and retention. Ensure timely and effective resolution of client concerns and requests.
- Maintain a strong understanding of products and services. Provide clients with accurate and comprehensive information to help them make informed decisions.
- Provide training and support to clients on product usage, best practices, and new features. Ensure clients are fully utilizing the products to their maximum potential.
- Ensure all client needs are met within the agreed service level parameters. Coordinate with internal teams to deliver solutions that meet client requirements.
- Act as the quarterback for client-related initiatives, coordinating with various departments to ensure seamless execution of projects and initiatives.
- Collect and relay client feedback to internal teams to drive product and service improvements. Advocate for client needs within the organization.
- Strategic Account Planning & Growth
- Identify high-potential accounts and develop strategies to transition them to strategic accounts, ensuring a focus on long-term growth and partnership.
- Manage and drive growth across multiple client locations, collaborating with clients to develop tailored strategies that align with their business objectives.
- Regularly review account performance metrics and client feedback to identify areas for improvement and opportunities for growth.
- Revenue & Sales Performance
- Develop and implement strategies to encourage satisfied clients to refer new business. Track and measure referral success and adjust strategies as needed.
- Role Requirement: Meet and exceed revenue targets, expand market share within accounts, and strengthen relationships.
What You Should Have
Must-haves:
- At least five years of proven experience managing high-value clients as a Strategic Account Manager, Key Account Manager, or similar role for a Healthcare company.
- Strong ability to build and maintain professional relationships with clients and key stakeholders at multiple levels.
- Demonstrated success in driving account growth and achieving sales targets within the Healthcare, Medical Sales, or Wellness industries.
- Experience using CRM & VOIP Software (eg: Zoho, Salesforce, HubSpot, etc.).
- Full Proficiency in Microsoft Office Suite or Google Workspace.
- Excellent verbal and written communication skills, with the ability to negotiate persuasively.
- Strong analytical and problem-solving skills to address client issues and identify opportunities for improvement.
- Exceptional organizational and time management skills, with the ability to prioritize and manage multiple tasks.
- Designated Office Space in your home.
- Willingness to travel 25% of the time to the headquarters in New Jersey.
Nice-to-haves:
- Bachelor's Degree in Business Administration, Marketing, Sales, or a related field.
- Experience in a SaaS, Tech, or B2B sales environment.
- Experience with data analysis and reporting tools.
- Background in consultative sales or business development.
Who You Are
We are hoping you are someone who:
- Negotiates skillfully with a track record of closing deals and managing contract renewals.
- Develops and executes long-term account growth strategies.
- Drives revenue growth and exceeds targets.
- Builds strong client relationships and ensures satisfaction.
- Collaborates with internal teams to align and deliver solutions.
